https://www.buydomains.com/lander/feedbackmatters.com?domain=feedbackmatters.com&utm_source=feedbackmatters.com&utm_medium=click&utm_campaign=tdfs-AprTest&traffic_id=AprTest&traffic_type=tdfs&redirect=ono-redirect

The quickest way to gather actionable feedback and boost online reviews

Created by Growth Alliance and completely free for our clients.
Request early access

Effortlessly collect valuable feedback from clients and staff, recognise top employees, and turn great experiences into positive reviews on Google, Trustpilot, and homecare.co.uk, all in just a few clicks.

01

Share your unique link with staff & clients

Works on any device:
Email signatures
Newsletters
Milestones in the client journey
Social media
Client family and staff
02

Intelligently collect feedback in seconds

When feedback is positive, users are guided to leave glowing reviews on platforms like Google, Trustpilot, and homecare.co.uk, and prompted to recognise and praise specific staff members.

For those with less positive experiences, the app invites them to share constructive feedback privately, helping you address concerns while maximising positive public reviews.
03

Increase positive reviews to the right platforms

If users have a Google login, they’re guided to leave a review there. If not, alternatives like Trustpilot and homecare.co.uk are offered, ensuring that every positive experience is captured and shared effortlessly.
Your local, office-specific review links have already been integrated in the app.
04

Track feedback & your real-time NPS Score

NPS (Net Promoter Score) is a widely-used metric that measures client and staff loyalty by asking how likely they are are to recommend your service. Your NPS is automatically calculated and included in every email alert as a score out of 100, giving you a clear snapshot of client and staff satisfaction.

Each email also provides all comments made and staff mentions, allowing you to use these insights to enhance your service and maintain strong client and staff relationships.

92%

of customers are more likely to trust a business with high online review ratings.

3x

Companies that use NPS to gather feedback see a 3x increase in client retention rates.

"Easy to implement and we gained positive reviews within days"

Alison H.
Care Manager

What is NPS and why does it matter?

NPS (Net Promoter Score) is a powerful tool used by over two-thirds of Fortune 1000 companies, including Amazon and Apple, to measure customer loyalty. By asking a simple question—“How likely are you to recommend Home Instead to a friend or family member?”—on a scale of 0 to 10, NPS identifies your promoters, passives, and detractors.

Monitoring your NPS allows you to identify areas for improvement, recognise top-performing team members, and ensure your clients are advocates of your service.

Enhance client & staff  retention

NPS helps identify potential issues early, allowing you to address concerns, ensuring higher retention rates.

Increase staff refferals

NPS highlights which staff members are making a positive impact, enabling you to recognise and reward top performers, which boosts morale and encourages employee referrals.

Drive continuous improvement

By regularly monitoring NPS, you gain actionable insights into areas needing improvement, helping you maintain high standards and stay competitive in the market.

Free for our clients

Includes
Sharable feedback link
Unlimited feedback
Branded to your business
Google review link
Trustpilot review link
Homecare.co.uk review link
Email alerts with NPS score

Ready to get started?

Be first to try when it launches in the coming weeks—sign up now for early access!
Request early access
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